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Loyalty Programmes Vs Discounts: What Works Best?

Keeping customers happy is an acquired skill. Although globally 67% of people think customer service is improving, much could still be improved. For example, the average handle time for a customer service phone call should be 16 minutes, but most companies are topping 28 minutes on average, per call. There’s nothing quite like irritating hold […]


The post Loyalty Programmes Vs Discounts: What Works Best? appeared first on TechBullion.


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